FAQ

Frequently Asked Questions

My Account

How can I make a Ethnic Oyster account?


Just click on the 'Account' button on the top right-hand corner of the page and register using phone number or email address. Fill in your name and password. You can even sign up using your Google account. Yes, it is that simple.




How can I save my address on Ethnic Oyster?


When you sign up for your Ethnic Oyster account, you can enter all your details including your address and phone number on the account page and it will be recorded for future purposes. This way you do not have to keep filling in your details for every new order. To manage your address(es), go to your 'My Profile' section under Ethnic Oyster account. Click on 'Edit' button on the address you wish to update.




What if I have forgotten my account password?


While logging in to your account, you may use OTP option that will allow you to access your account. Alternatively, you may contact Ethnic Oyster support team to reset your account password.





My Wishlist

How do I add items to my wishlist?


To add an item to your wish list, click on the 'Heart' icon on the product image. You can access the wishlist anytime to check the items added in it.




How do I remove or delete items from my wishlist?


Go to 'My Wishlist' menu. Click on the 'X' to remove the product from your wishlist.





Order Placement

How do I sign up for an Ethnic Oyster account?


All you need to do is provide us with your name, phone number or email address and a password of your choice. You may also you Google account to register with us It’s that simple!




What are the benefits of signing up?


Signing up for an Ethnic Oyster account will give you substantial benefits and give you a superior experience while shopping. You can: Track all past and present orders at any time in one place Rate and review products and earn reward points Never fill in your address and payment details more than once Accumulate Reward Points and receive discounts on future purchases




Do I have to have an account to place an order at Ethnic Oyster?


No, you do not as you can place an order as a guest, by just providing your email address or phone number for correspondence. However, we highly recommend that you do create an Ethnic Oyster account as you will be able to rate and review products, accumulate Reward Points and obtain discounts on future purchases. After all, shopping more for less is always fun!




How do I place an Ethnic Oyster order?


You can place your order in a few simple steps: Step 1: Click the 'Add to Bag' button on the products you wish to purchase and they will be added to your shopping bag Step 2: Register with Ethnic Oyster by clicking on the “Account” button on the top right-hand corner of the page and clicking on “Sign Up”. When you sign up for your Ethnic Oyster account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes! While this sign-up step is optional, we highly recommend that you do create a Ethnic Oyster account. Not only will you be able to rate and review products, and avail members-only coupons/offers, but also you can accumulate Reward Points and obtain discounts on future purchases. Step 3: You can then click on your shopping bag in the top right corner of the page and use any coupon codes by clicking on “Got a Coupon Code? Apply it here” to receive a discount on your order Step 4: Either you can “Continue shopping” or click on the “Checkout” button to proceed to the next steps. Step 5: Provide us with your email address, shipping address and payment details. Finally, click on “place order” to go ahead. Step 6: Once the order is placed, you will see a confirmation page with an order number. Also, we will send you an email confirming your order. Step 7: Enjoy your Ethnic Oyster order! If you have any further questions, you can write to us at help@ethnicoyster.com or chat with us by clicking on the “Chat with us” tab at the bottom of the screen.





Order Status

How do I check the current status of my order?


You can review the status of your orders and other related tracking information by visiting the "My Orders" section. You can instantly see the status of a specific order and all your past orders. Once the order is shipped, you can see a button "Track" which will give you more detailed information about your order status. If you have placed the user as guest, you can signup/signing using the email through which you have placed the order. You can track the order through the steps mentioned above. If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up-to 12 hours to activate the tracking link. Kindly check after the mentioned time frame.




What do I do in cases of failed delivery?


In case the delivery gets failed, kindly reach out us via: Write an email with your concern to help@ethnicoyster.com




How can I change address or phone number in Order?


If you wish to change the shipping address or phone number, you can do it through "My Order" section before the products are dispatched. You will see an edit icon on the order detail page. Please note that you cannot change the address once the order is shipped.




Why is my order not showing?


If your most recent order is not showing after successful payment, please be rest assured & try checking the same after 10 minutes. If you still face the issue, then kindly contact Ethnic Oyster support team via the following link https://ethnicoyster.com/contact-us





Returns and Refunds

How do I return an item purchased on Ethnic Oyster?


Returns on Ethnic Oyster are currently accepted only in the following cases: 1. You have received a damaged product 2. You have received a defective product 3. Wrong product was delivered to you 4. The product ordered was missing in the delivered shipment In any of these cases, you could either request a replacement or a refund within 15 days of receiving the order. Step 1: Follow one of the following steps: a. Via My Orders section Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return. b. Via Help Center Click on 'Have a Concern'>Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact. Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Returns will not be accepted under the following conditions: 1. If request is initiated after 15 days of order delivery 2. Product is used or altered 3. Product is damaged due to misuse/overuse by the customer 4. Returned attempted without original packaging including, price tags, labels, original packing, freebies and 5. other accessories or if original packaging is damaged 5. Serial Number is tampered 6. Defective products that are covered under Seller/Manufacturer warranty Categories not eligible for Return: 1. Home & Living products 2. Fashion Accessories - Jewellery, Stoles/Dupattas, Handbags 3. Promotional products cannot be returned since they are available during select promotions and ordered on demand For questions regarding a particular item, you can read the product's 'description' on the Ethnic Oyster site for a more detailed return policy. Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.




How can I track my Return Status?


You can track the return status under 'Orders' section on Ethnic Oyster website. We will notify you on the status of your refund or replacement via email/SMS.




When will I get my return refund?


You can track the Refund status in our 'Chat With Us' option (available on Ethnic Oyster site). Also, an email & the SMS is sent to your registered details once the refund is processed. To check the status of your return, kindly visit 'Orders' section in Ethnic Oyster website.




Can I return part of my order?


Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement for any individual item. Returns/Replacements on Ethnic Oyster are currently accepted only in the following cases: 1. You have received a damaged product 2. You have received a defective product 3. Wrong product was delivered to you 4. The product ordered was missing in the delivered shipment In any of these cases, you could either request for a replacement or a refund within 15 days of receiving the order. Step 1: Follow one of the following steps: a. Via My Orders section Click on 'My Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return. b. Via Help Center Click on 'Have a Concern', Click on 'Submit a Request' > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference




How will I get refunded for the returned orders and how long will this process take?


In the case of a return/replacement, we process the refund once the products have been received and verified at our warehouse. 1. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account. 2. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.





Cancellations and Refund

Are there any cancellation charges?


There are no separate charges for canceling an item or the complete order.




Will shipping charges be refunded if I cancel ?


Shipping charges will be refunded if the complete order is cancelled. However, in case of part order cancellation, shipping charge will not be refunded.




When will I get my Refund?


You can track the refund status under ‘Orders’ section on our app or website. In case of cancellation before the order is shipped, we process the refund within 24-48 business hours in the source account. For the order that is already shipped, refund will be processed within 24-48 business hours in the source account once it gets returned and verified at the warehouse.




How will I get refunded for cancelled orders and how long will this process take?


In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. In case of prepaid orders, the amount will be reflected in the payment instrument through which the transaction was made. In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.




What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?


Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed reward points for an order, the same will be credited back to your account in the case of a cancellation. In case you used gift card amount, the same would be credited back to your gift card in the case of a cancellation.





Payments

How do I pay for an Ethnic Oyster purchase?


Ethnic Oyster offers you multiple ways to pay securely. These include: 2. Debit and Credit Cards 3. Net banking 5. RazorPay 6. e-Gift cards




How safe is it to use your debit/credit card or make an online payment on Ethnic Oyster?


We use the 3D Secure payment gateway for card payments and the Razor payment gateway for net-banking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Ethnic Oyster are processed in an extremely secure environment.




What steps does Ethnic Oyster take to prevent card fraud?


Our trusted online payment partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team: 1. When our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. 2. The ID documents help us ensure that the purchases were indeed made by a genuine card holder.




What is the 3D Secure Password?


The 3D Secure password is an additional password that you will be asked to enter after entering your card details on the payment page. You will be redirected to your individual bank’s page where you'll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on Ethnic Oyster. Note: 3-D secure password has been made mandatory by the Reserve Bank of India to ensure safer online shopping. This will add an additional layer of security and thus, prevent misuse of a lost or stolen card, as the user will be unable to proceed unless they enter the password associated with your card, created by yourself and known only to you.




What does the RazorPay Payment Gateway do?


The RazorPay payment gateway is one of the largest consumer payment processors in the world. It is a state-of the-art payment gateway that protects your account details when you shop on Ethnic Oyster by encrypting sensitive information like your card number. It is VeriSign Secured and validated by Payment Card Industry compliant Control Code.




How can I use Reward Points to pay for my order?


1. You need to be a registered Ethnic Oyster customer to earn and spend using reward points. 2. Once you add all the product to your shopping bag, you will see the available reward points on the 'Shopping Bag' 3. Click on 'Apply' button to use the reward points in the order and proceed by clicking ' Checkout' 4. If you do not have enough Reward Points, you can pay the remaining amount using any other form of payment. Note: 1. Reward points are disabled during sale period. 2. Refer to our Reward Program section to learn more about it.




How can I use a coupon code on my order?


1. Once you add all the product to the shopping bag that you wish to buy, click on the bag icon 2. Mention the coupon code in the coupon field under 'Payment Details' section 3. Once the coupon is applied, the discount will be shown under 'Payment Details' section 4. You can then proceed to checkout and pay the remaining amount using any other form of payment. Note: Only one coupon code can be used on a single order. If you choose to cancel an order after applying a coupon code, it would not be usable for a later purchase depending on the conditions of coupon. In case of suspected misuse of coupons, Ethnic Oyster reserves the right to cancel orders.




Which orders are eligible for EMI payment option?


EMI option is available only on orders above INR 4000. You will see the EMI option on the payment page of the qualifying order with the interest rates charged by banks.




EMI option is available for which banks?


EMI option is supported by following banks currently: Standard Chartered bank Indusind bank HDFC Bank Yes Bank Axis Bank Kotak Bank HSBC Bank RBL Bank Citi Bank ICICI Bank Interest rate charges depend on the bank and will be visible on payment page. Please follow the below steps for order above INR 4000 to use EMI option for payment.





Shipping and Delivery Policies

Why do I see a 'delivery charge'?


Delivery charge is nothing but the shipping fee which is applicable only on orders with a total value less than INR 500. This is to cover for our logistics cost to ensure that products are delivered at your doorstep in the best and safest way possible. Currently, the delivery charge is INR 90




Are there any hidden charges (Octroi or Sales Tax) when I shop on Ethnic Oyster?


No, there are no hidden charges such as sales tax,octroi etc. when you shop on Ethnic Oyster




How does the delivery process work?


Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.




How are items packaged?


We package our products in boxes, which are covered in a plastic layer or plastic bags. Each individual product is packaged in bubble wrap while fragile items like jewellery are safely secured with additional bubble wrap. We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.




What is the range of locations to which Ethnic Oyster ships their products?


Ethnic Oyster ships throughout India! We would suggest that you check the pincode on product page under 'Delivery Options'




My order has been shipped. Now how can I track it?


1. Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order. 2. You can visit 'Orders' section to track your order once it is shipped. In rare cases, courier takes upto 12 hours to activate the link, so kindly try after the mentioned period. 3. If you are a guest user, you can either track through the link shared with you over email/SMS. Or you can signup/sign in using your email to track the order through your 'Orders' section.




My order will be shipped in multiple shipments? What does this mean?


Don't worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping charge if applicable, on the first package you receive.




What is the estimated delivery time?


We dispatch most orders within 1-4 business days (i.e. excluding Sundays and public holidays). 1. Though, we keep 95% of our catalogue in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh, non-expired products. 2. While we are trying our best to avoid this situation, these products might delay your order. 3. If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date We are pleased to say, more than 95% of Ethnic Oyster orders are delivered within 3-5 business days from the date of order.




Does Ethnic Oyster has any physical store?


Yes, Ethnic Oyster has physical store. If timeless elegance is your mantra, you will love our handpicked collection of ethnic silhouettes. Its a store that features just the best sellers and latest trends. There is only one rule in this kind of store -- try, try, try - and every item is a tester. Come play with ethnic weaves! https://www.ethnicoyster.com/store




Invalid pincode' message


We regret to inform you that currently the delivery services is unavailable at your pincode.





Authenticity and Genuineness

What measures does Ethnic Oyster take to ensure the quality of Ethnic Oyster products?


We at Ethnic Oyster are fully dedicated to our customers satisfaction. Rest assured that Ethnic Oyster products are genuine and authentic. We do not accept any grey market products. We only buy our inventory from the brand or authorized distributors of the brand. Read more about the Ethnic Oyster Certificates




What measures does Ethnic Oyster take to ensure the products are not damaged during delivery?


We at Ethnic Oyster maintain a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging. Furthermore, less than 0.5% of our products we ship in a year are returned to us as damaged. To ensure your products remain undamaged during the shipping process, we package our products in boxes or plastic bags, which are covered in plastic layers. Each individual product is then packaged in bubble wrap while fragile items like jewellery are safely secured with additional bubble wrap.





Do the storage systems ensure that the quality of the products is intact?


95% of our inventory is kept in our warehouse. Since we only sell our freshest products, the remaining 5% of our stock is sourced from the brand as soon you place your order. This takes an additional 2-3 days for delivery.




What about Warranty and Benefit claims of the Products?


We are a retailer and also the manufacturer of the products sold on our website. We guarantee you genuine products by sourcing all items directly from brands and authorized distributors or resellers of the products thus undertake the responsibility for the claims on warranty and benefits made by the manufacturer.